FREQUENTLY ASKED QUESTIONS

About Taj Solitaires

Taj Solitaires is different because we offer you only Natural Diamond Jewellery and Natural Gemstones certified by TajMark and an exquisite range of fine jewellery designs from all across the globe and a unique and hassle free online shopping experience that you're sure to enjoy.

Our flagship store is in Dwarka New Delhi and we are expanding in Pan India shortly.

Our all Jewellery is manufactured in Antwerp, Hong Kong, Dubai, Istanbul, China and India

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact Taj Solitaires Customer Delight team.

Delivery

Taj Solitaires provides free shipping on all items within India.

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days. The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. Please note that the business days mentioned do not include Sundays and festive holidays.

We process the national delivery only through reputed insured couriers. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services for orders within India. Please do not accept any package that has been tampered with.

Yes, we do deliver internationally

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at +91 88000 00100 for assistance.

For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.

In case your queries were unanswered contact our 'Customer Delight' team at +91 88000 00100

Check for Cash on Delivery availability

Enter your pincode

Returns and Exchanges

After the final valuation of product is done by us, if you wish to exchange it no deduction is done and if you wish to refund it 20% further deduction would be done after it's final valuation.

  • Company will value the product for exchange/refund on following basis:
    • Gold content will be valued on companies prevailing gold rate
    • Weight of gold will be net (excluding dirt, dust, lac, stones, pearls, diamonds and all other extraneous material)
    • Diamonds would be valued with appropriate deduction
    • Precious/semi-precious stones won’t be exchanged or refunded
    • Making charges, taxes and any discount given on original Tax Invoice would be deducted in any case
  • While normal wear and tear is to be expected, no value shall be given to excessive wear and tear, damage or stone defect in any case
  • While valuing the product for exchange/refund, company can send the product to the head office for quality check & verifying it’s exact amount
  • It is required to produce the original Tax Invoice and respected certificates at the time of exchange/refund. If the same aren’t produced an addition deduction of 10% -will be made on final product value as calculated by company would be final and binding
  • After the final valuation of product is done by us, if you wish to exchange it no deduction is done.
  • If you want refund of product, 20% deduction would be done after the final valuation of product/s. Refunds would be made through Account Payee Cheque/Bank Transfer which may take 20-25 days and same would be issued on customer’s name written on Tax Invoice
  • In spite of the fact that whether the product is purchased from our company or not, it is the full discretion of company to exchange or refund the product or not in any case
  • Company gives guarantee for the quality of gold, diamond and other precious gems. But at no point in time company shall replace free of cost, repay or give guarantee as to the falling of gold, diamond or any other precious/semi-precious gems or stones in any situation

Jewellery

Please call our Customer Delight team and they will help you with possible choices.

Yes, we do have a selection of chains to offer you. After you select a pendant, click on 'Buy Now'. This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

After selecting your pendant, please click on "BUY NOW" and then browse for an 18Kt Yellow or White gold chain

Please browse the ring size helper near the ring and proceed further

Rest assured, Taj Solitaires.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

Your jewellery will arrive in exclusive Taj Solitaires gift boxes.

Yes, all your Diamonds, Gemstones and all Jewellery is authentic and certified

Making an online purchase

Please follow these simple steps:

  1. Select your piece of Jewellery and 'Add to your Shopping Bag'.
  2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'.
  3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
  4. Enter your shipping details and continue to the Payment Options.
  5. Select your Mode of Payment and Place the order.
  6. You will receive an order confirmation email to the e-mail you provided while placing your order.

Sure.You can browse through our designs on the website and order your selected design by phone. Our customer Delight representative would help you place the order. Please contact them at +91 88000 00100

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.

Please contact our Customer Delight team at +91 88000 00100 to cancel your orders.

Please log in to your Taj Solitaires account and track your order in the "Order History" section of your account.

Payments

Our payment modes are cash on delivery, cheque, demand draft, PayTM, credit cards, debit cards, bank transfer, advance vouchers, diamond mine vouchers, etc.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Prices on Taj Solitaires.com are subject to change without notice. Please expect to be charged the price for the Taj Solitaires merchandise you buy as it is listed on the day of purchase

We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Taj Solitaires and our trusted payment gateways use SSL encryption technology to protect your card information

The refunded amount will be directly credited to your bank account after 21 days when we receive your jewellery. Please mail or call our customer delight team with your bank account and IFSC code which can be found printed on your cheque book.

After Purchase Questions

We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge. This is applicable for orders within India only.

If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box!.

Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else.

Try at Home

You can choose any 5 products and try them at home

You can go through our designs and add them to the appointment by clicking on "Try at home". We will bring them during the visit.

Yes, you can schedule it at your office or any place that is convenient to you.

Yes, the home trial is absolutely free.

There is no compulsion to buy from us after the trial. You can buy only if you like something.

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